Shipping policy
Dogkind Candle Co. — Shipping Policy
Last updated: July 2026
Thank you for shopping with Dogkind Candle Co.! We want to make sure your candles arrive safely and that you always know what to expect. Here's everything you need to know about how we get your order to you.
Order Processing & Production Time
Many of our candles are made to order with care, so please allow 2–5 business days for processing and production before your order ships. During busy seasons or sales, processing may take a little longer — we'll always keep you notified if this happens.
Once your order ships, you'll receive a tracking number by email.
Shipping Carriers & Delivery Times
We ship across the United States using USPS and UPS, and internationally using UPS. Delivery times after shipment are typically:
- USPS: 2–8 business days (varies by service level)
- UPS: 2–5 business days (varies by service level)
Exact carrier and service level are calculated at checkout based on your location and order weight.
Shipping Costs
Shipping rates are calculated at checkout based on your order and location. We're happy to offer:
- Free Economy Shipping on US orders of $99 or more (scented products only)
- Carrier-calculated rates for all other orders
Local Pickup — L'Anse, MI
We offer free local pickup at our shop in L'Anse, MI! Select "Local Pickup" at checkout and we'll have your order ready within 1-4 days
📍 Pickup location: Located behind Reliance Agency, toward the lake.
⏰ Hours: Monday–Friday, 12–5 PM. Call or text us at 616-322-5589 to arrange a different time or location.
We'll send you an email when your order is ready — please wait for that notification before heading over!
Rush Orders
Please note that Dogkind Candle Co. is located in a remote area of the United States, and shipping services often are not available on weekends or for expedited requests. While we make every effort to process orders as quickly as possible, expedited shipping often is not as fast as promised by the carriers, or may not even be an option. In general, we do not recommend choosing expedited services at checkout. If you have a rush order, please reach out before ordering and we will do our best to advise you on the fastest possible shipping options.
Delays, Lost & Damaged Packages
We do our best to get your order to you on time, but occasionally shipping delays happen — especially during holidays. Once a package is in the carrier's hands, we can't control transit times, but we're always here to help.
If your package arrives damaged, please take photos and contact us within 7 days of delivery. If your package is lost in transit, reach out and we'll investigate with the carrier and make it right.
Questions? We're Here!